Refund policy

At The Original Man Store we want you to feel confident buying outdoor camping gear and equipment from us. If something isn’t right, this policy explains when and how you can return items, request exchanges, or obtain refunds. Nothing in this policy limits any statutory rights you may have under applicable consumer‐protection laws.

2. Return Eligibility

Item Condition Acceptable? Notes
New, unused, in original packaging ✅ Yes All hang‑tags, manuals, accessories, and packaging must be intact.
Defective or damaged on arrival ✅ Yes Report within 7 days of delivery with photos. We’ll cover return shipping.
Lightly used but faulty within warranty period ✅ Yes (warranty claim) Handled under Section 9 (Warranty Support).
Used, dirty, or altered ❌ No Gear must be clean and unaltered.
Final‑sale, clearance, custom, perishables (fuel, food), hygiene items (sleeping bag liners, first‑aid kits) once opened ❌ No Non‑returnable unless defective.

3. Return Windows

Reason for Return Window to Initiate Window to Deliver Item Back*
Change of mind, wrong size, unwanted gift 30 days from delivery 45 days from delivery
Manufacturer defect / shipping damage 7 days from delivery 21 days from delivery
Warranty claim As per warranty term (typically 1 year) 14 days after approval

*If your parcel arrives late due to courier delays, email us and we’ll extend these timelines.

4. How to Start a Return

  1. Email return@originalmanstore.com or use our Returns Portal with:

    • Order number

    • Item(s) being returned

    • Reason (include photos/videos for faults)

  2. Wait for a Return Authorization (RA) number and instructions.

  3. Package securely, include the RA number on the outer label, and use a trackable service.

  4. Keep proof of postage until your refund or replacement is completed.

5. Return Shipping Costs

Scenario Who Pays?
Our error (defect, wrong item, transit damage) We pay – prepaid label or cost reimbursement.
Change of mind, sizing, unwanted gift Customer pays – original shipping is non‑refundable.

6. Restocking & Condition Fees

  • Up to 15 % restocking charge may apply if packaging is missing, items show handling marks, or accessories are incomplete.

  • Heavily soiled gear will be shipped back at your expense or disposed of without refund.

7. Refund Methods & Timing

Payment Method Refund Route Processing After Inspection
Credit / debit card Same card 3–7 business days*
PayPal / Wallets Same account 1–3 business days*
Gift card / Store credit Store credit Same day

*Your bank may need extra time after we issue the refund.

8. Exchanges

  • Size or color swaps: We’ll place a new order once we receive and inspect the original item.

  • Like‑for‑like replacements for defects are shipped once your return is en‑route (with tracking) or after inspection, depending on stock.

  • If the desired item is out of stock you may choose a refund or store credit.

9. Warranty Support

Most products include a 12‑month manufacturer warranty covering workmanship and materials. After 30 days but within the warranty term:

  1. Contact us with order number, photos, and a description of the fault.

  2. We liaise with the brand for repair, replacement, or credit.

  3. You may need to ship the item to our service center or the manufacturer; we’ll advise on shipping responsibility case‑by‑case.

10. Refusal of Returns

We reserve the right to refuse returns or suspend accounts exhibiting excessive, altered, or fraudulent claims (e.g., “wardrobing,” serial rentals). Any refused item will be returned to you at your cost.

11. International Orders

  • Duties, taxes, or brokerage fees are non‑refundable.

  • You are responsible for correct customs declarations on returns; mark parcels “Returned Goods – No Commercial Value” to avoid re‑import charges.

12. Policy Updates

We may update this policy to reflect operational or legal changes. The version date (above) indicates the latest revision. Returning a product after an update means you accept the revised terms in force on the return‑initiation date.

13. Contact Us

Email: return@originalmanstore.com